منابع مشابه
Public Transport Ontology for Passenger Information Retrieval
Passenger information aims at improving the user-friendliness of public transport systems while influencing passenger route choices to satisfy transit user’s travel requirements. The integration of transit information from multiple agencies is a major challenge in implementation of multi-modal passenger information systems. The problem of information sharing is further compounded by the multi-l...
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Customer satisfaction and retention is one of the key determinants to measure the quality of products or services and hence the organizational performance. Due to the growing importance of quality in our life, customers desire to enjoy a relatively better quality of products or availing superior quality services has been increased. Pakistan is the sixth highly populated country of the world and...
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This study extends previous research on service quality in the private passenger automobile insurance industry by providing empirical evidence using an improved proxy for the value of service. The endogeneity of the value of service is recognized and treated statistically with the two-stage least squares approach. The empirical model also includes a number of control variables that affect the s...
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As contracting of public transport services increases in sophistication, there is a growing focus on an increasing number of key performance indicators that emphasis service quality. Although contracts won under competitive tendering or by negotiation are assessed on a number of evaluation criteria, cost efficiency still remains the main basis for selecting a preferred operator. There has been ...
متن کاملMarketing Research on Passenger Satisfaction with Public Transport Service in the City of Belgrade
The aim of this paper is to determine, based on conducted marketing research, the level of passenger satisfaction with public transport services for the purpose of making better marketing decisions in the example of the City of Belgrade. The main task is to test the hypothesis on the existence of significant influence of factors, such as quality service, attitude and behaviour of employees (e.g...
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ژورنال
عنوان ژورنال: Tehnika
سال: 2020
ISSN: 0040-2176,2560-3086
DOI: 10.5937/tehnika2003403r